We started our research when Facebook’s Year In Review feature first juxtaposed his daughter’s face — his daughter Rebecca, who died of aggressive brain cancer on her sixth birthday — with balloons and partiers.

What we’ve found, over and over, is an industry willing to invest endless resources chasing «delight» — but when put up to the pressure of real life, the results are shallow at best, and horrifying at worst.

Via William Van Hecke.

If you require a short url to link to this article, please use http://ignco.de/746

But wait, there's more!

Want to read more like this? Buy my book's second edition! Designed for Use: Create Usable Interfaces for Applications and the Web is now available DRM-free directly from The Pragmatic Programmers. Or you can get it on Amazon, where it's also available in Chinese and Japanese.

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written by
Lukas Mathis

Hi. My name is Lukas Mathis. I studied Computer Science/Software Engineering and Ergonomics/Usability at ETH Zürich. I work as a software engineer and user interface designer for a swiss software company creating process management software. I've written a book about usability. It's been translated to Chinese and Japanese. My first computer was a Performa 450, my first programming language was HyperTalk, my first electric guitar was a cheap Peavey, my first videogame was a VCS 2600 and my current snowboard is from Lib Tech. I live in a small cottage in a remote part of the Swiss Alps, and you can reach me at or on twitter.

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